Troubleshooting
Problem/Symptom/Message | Probable Cause | Action/Remedy |
ATS and touchscreen do not respond. Simulation watermark written in the background of the monitor. | Emergency STOP is pressed. |
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ATS and touchscreen do not respond. | Software (HMI-PC) hung up. | Switch System Power OFF and ON again. Wait until HMI-PC boots as indicated in the touchscreen monitor display. Perform Initialization. If successful, check other functions. If initialization fails, see below. |
Faults of motor 3, Faults of motor 2. During initialization (first movement after power on towards HOME position) or during operation? | 3 corresponds to upper rail, 2 corresponds to lower rail, See different cases below. | No need to reboot the ATS or entire instrument. Just confirm error message, then movements should be possible again. |
Faults of motor 3 = 8 | Upper rail blocked: Some obstacle in the instrument bore. | Check mechanical issues (e.g. collision at RF Coil) Confirm error message and try again. |
Movement of upper spindle, drive train goes too heavy. | Check drive train. Confirm error message and try again. Potentially assist manually by pushing the sledge while motor drive operates. | |
Upper rail blocked | ||
Faults of motor 2 = 8 | Lower rail blocked | Try to move the spindle of the lower rail. Does it move freely? If not, try to release it manually until it moves freely: Rotate spindle directly grabbing the spindle clockwise to move outward (yellow turning); anti-clockwise inward. If you need more grip than your fingers can do, try with a Latex glove. If you cannot get it to turn, remove cover plate to have better access (see below How to ….). |
Is it blocked at the very outmost position? | Try to turn the spindle anti-clockwise to move it inward. | |
Or close to the brass block on the spindle (see below)? | Try to turn the spindle clockwise to move it outward. |
How to remove the cover plate to access the lower spindle